VAT Exemption

VAT relief for people with a long-term illness or disability

What is VAT relief?

Under UK VAT law, people who are chronically sick or disabled don’t pay VAT on products designed to be of practical help with their condition, when bought for personal use. Many of the products we sell qualify — meaning eligible customers save the 20% VAT.

Who qualifies?

For VAT purposes, you qualify if any of the following applies:

  • You have a physical or mental impairment with a long-term and substantial adverse effect on your ability to carry out everyday activities
  • You have a condition the medical profession treats as a chronic sickness — for example diabetes or arthritis
  • You are terminally ill

Being elderly, or temporarily injured or incapacitated, doesn’t in itself qualify. You don’t need to be the person placing the order — a family member can buy on behalf of someone who qualifies, and no VAT is charged.

If you’re unsure whether you’re eligible, see the government’s guidance on VAT relief for disabled people.

How to claim at checkout

At checkout, tick the VAT exemption declaration and state the long-term illness or disability of the person the product is for. The relief is then applied to your order.

Please make sure your declaration is accurate — it’s a legal declaration, and we retain it as required by HMRC. If a declaration is later found to be invalid, the VAT due becomes payable.

Questions?

Email info@eazymobility.co.uk and we’ll be happy to help.