Returns Policy

14 days to change your mind

Changed your mind?

If a product isn’t right for you, you can request a return within 14 days of delivery. To be eligible, the item must be unused, complete, and in its original packaging.

How it works

  1. Email us at info@eazymobility.co.uk with your order number, the item(s) you’d like to return, and the reason for the return.
  2. Once your return is approved, we’ll email you a return reference, the returns address and simple instructions. Please don’t send anything back before receiving these — unreferenced parcels can’t be matched to your order and will delay your refund.
  3. Post the item back to us. Return postage is paid by you, and we recommend a tracked service — the item remains your responsibility until it reaches us. Include your return reference with the parcel.
  4. Once your return arrives, our warehouse team will inspect it. Where the item is unused, complete, in its original packaging and in fully resellable condition, your refund is issued to your original payment method within 14 days of the item reaching us — usually much sooner.
Please pack returns carefully. If an item arrives back damaged, showing use, or with parts or packaging missing, we may reduce the refund to reflect the loss in the item’s value.

Hygiene items — please read before ordering

For health and hygiene reasons, the following cannot be returned once opened or once the hygiene seal is broken, unless faulty:

  • Toileting aids — including raised toilet seats (these carry a hygiene seal), commodes, toilet frames and bed pans
  • Bathroom and bathing aids
  • Incontinence products and bed protection

These items can only be returned unopened, with any hygiene seal intact. This doesn’t affect your rights if an item is faulty.

Faulty, damaged or incomplete orders

If your order arrives faulty, damaged, or with anything missing, please email us immediately at info@eazymobility.co.uk with your order number and a photo or two of the issue — and don’t send anything back until we’ve been in touch. We’ll put it right quickly.

Bought from us on Amazon?

Returns for orders placed on Amazon are handled through Amazon — go to Your Orders in your Amazon account to start a return. This page applies to orders placed on eazymobility.co.uk only.

Questions?

Email info@eazymobility.co.uk with your order number — we’re happy to help.