Our website has an easy to use and secure shopping basket system which makes it simple for you to order online. Once you have selected the items you’d like to order, you can choose to pay online with your Credit or Debit Card or PayPal. Alternatively, you can pay by BACS payment (bank transfer) over the phone. Please contact us via email or telephone to find out more information.

If you need to make any adjustments to your order, please contact us as soon as possible via email or telephone and we will try our best to assist you. If the order has already been dispatched, we are unable to make any changes.

We accept all major credit cards, debit cards, and PayPal. We also accept bank transfer for payments made over the telephone.

Please contact a member of our team by email or telephone immediately to reslve this for you

If you have a long-term illness or are disabled, you don’t have to pay VAT on certain goods and services that you buy in the UK. In general the equipment covered by this scheme are things that are of practical help to you because of your illness or disability.

After proceeding to the checkout page, you will be required to fill out your contact and shipping information. Underneath this section is a form where you will be asked to declare your VAT status before payment. Simply tick the “I would like to claim VAT exemption” box and enter the long-term illness or disability that yourself or the person you are purchasing the goods for suffers from. VAT will be automatically deducted from your order as you proceed through the checkout stage. 

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the courier’s site.

Currently, we ship within the UK. For international shipping inquiries, please contact our customer service team.

We offer a 14-day return policy for unused and unopened items. If you need to return an item, please contact our customer service team for instructions.